Reference

Your Data, Explained Without the Small Print

One policy covers the whole account: what we store when you open it, what the wallet and login records are used for, and how you ask us to correct or remove them.

Wallet PIN never storedCookies for sign-in and languageDevice and login records keptDeletion requests handled by support

See The Lobby Read FAQ

The Data We Keep and Why

bek333 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy at bek333 is written to be read once, not skimmed. We hold what an account actually needs: your name, mobile number, the wallet number you pay from, login and device records, and the play history tied to your user ID. Cookies cover the rest, keeping

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you signed in when you switch from the browser tab to the home-screen shortcut, remembering your language, and showing us which lobby screen drags on a slower phone. Clear them in your browser and you simply sign in again. Payment references get their own line. When
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money moves through bKash, Nagad, Rocket or Upay, we store the transaction ID and the amount so a disputed transfer can be traced, and bank transfer slips are matched the same way. Your wallet PIN is never part of that record. Your rights follow the law
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where you live. Bangladesh rules on data handling, retention and the request process are not the same as other regions, and access itself is only open where local law and eligible regions allow it. Message the help desk to ask what we hold, to correct a
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number, or to close the account. One policy covers the whole site, so there is no second document to hunt for.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Security, Cookies and Retention in Practice

Data handling here is plain process, not a slogan. Retention runs from the day the account opens: wallet references and play records stay while it is active, then for whatever span local rules set. Account security sits on the same login path you use every day, so a password plus a one-time code to your registered number is what opens the lobby. Cookies are named openly and you can clear them whenever you like. If something looks wrong, one message to support starts a check, and we confirm the outcome in writing.

Wallet details

The number you pay from is stored so a bKash, Nagad or Rocket transfer can be matched to your account. Your wallet PIN is entered in the wallet app, never on our pages.

Cookies

Short-lived cookies keep you signed in between the browser tab and the home-screen shortcut. Clear them in your phone settings and the next visit asks for your password again.

Account security

Sessions end when you tap Log out on a shared phone. A new-device sign-in triggers a one-time code to your registered number before the lobby opens.

Retention and changes

Play and wallet records stay while the account is open, and for the period local rules require afterwards. Ask support to correct or close, and we confirm in writing.

REACH THE DESK

Where to Ask About Your Data

Two ways in, both inside your account: the help desk in the account menu, and the support email published on our contact page. Either one opens a ticket with your user ID attached, so you will not be asked to repeat the same number three times. A cookie question, a saved wallet reference you want removed, a login alert you do not recognise — send it through and it goes to the person who handles that case. Keep the ticket number. It is what we quote back when you follow up.

Team online

Help desk

Open Help from the account menu and the ticket carries your user ID, last login device and wallet reference, so a privacy question starts with the facts already attached.

Support email

Mail the address listed on our contact page for deletion, correction or a copy request. The reply comes back to the same inbox you wrote from.

Login alerts

A sign-in you do not recognise from a new phone is the fastest thing to report. Flag it and we hold the session while the account is checked.

Questions About Your Privacy

Most of what people ask is practical, not legal. What happens to an old wallet number when a phone is sold, whether a closed account is really gone, how long a login record sits on the server, who inside the company can open a play history. The answers below stay short on purpose. If yours is not here, send it to the help desk and the reply comes back in the same thread.

Your name, mobile number, the wallet number you pay from, login and device records, and the play history on your user ID. Nothing beyond that is needed to run the account.

No. The PIN is typed inside bKash, Nagad, Rocket or Upay, not on our pages. We keep the transaction ID and amount so a transfer can be matched if it is disputed.

Yes. Write from your registered number through the help desk or support email and we start the closure. How much we can remove depends on local law and eligible regions.

Clear site data in your phone browser under Settings, then Privacy. You stay signed out afterwards, and the next login asks for your password plus the one-time code.

Staff handling your ticket see it, and nobody outside that group. Payment matching runs on the transaction reference rather than a reading of your wallet history.

While the account is open, and for the period local rules require after closure. Ask support for the exact span that applies where you live before you close.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Your Data, Explained Without the Small Print

Security, Cookies and Retention in Practice

Wallet details

Cookies

Account security

Retention and changes

Where to Ask About Your Data

Help desk

Support email

Login alerts

Questions About Your Privacy

01 What details do you keep when I open an account?

02 Do you store my bKash or Nagad PIN?

03 Can I ask you to delete my account data?

04 How do I clear cookies on my phone?

05 Who can see my play history?

06 How long do you keep records after I close?

Privacy Policy

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